Terms and conditions
These Terms and Conditions (“terms”) apply to the booking and stay at Hungry Robin Lodge, Craiglinnhe House, Lettermore, Ballachulish, PH49 4JD. By making a booking, you agree to be bound by these terms. These terms are subject to change and guests are advised to review them prior to making a booking.
1. Period of Rental
The period of rental is for a minimum of three nights and a maximum of 14 nights between the booker and the owner of the lodge. The rental contract is between the paying client and the owner with no subletting, however travel agents may book for their clients. Please see separate terms for agencies (10).
Check in is 4pm. Check out is 11am and guests must vacate by this time.
2. Occupancy and permitted entry
Hungry Robin Lodge is an extension of Craiglinnhe House and a monitored accommodation. A door code will be provided on arrival as part of your welcome.
Maximum occupancy is strictly up to two people with a minimum guest age of 13 years old. One guest must be over the age of 18 years. No one other than the booked guests are permitted to enter or stay in the property. This is a requirement of our insurance and Scottish Law.
We are unable to offer accommodation for families or pets.
We do not cater for elopements or weddings at the property or in the gardens.
3. Booking and payment
Bookings are handled by our secure partner Free to Book/Stripe. A 25% non refundable deposit is paid at the time of booking. An outstanding balance reminder will be sent to the booker 6 weeks prior to their arrival with a Stripe payment link to allow secure payment. Payment is required within 2 weeks. Guests will have the opportunity to update their card details and must ensure that a valid card is provided to cover this period.
If the booking is made within 6 weeks of arrival then the full amount is required.
4. Cancellation Policy
In the event of a cancellation or curtailment of the original booking made by the guest notified within 42 days (6 weeks) of the arrival date, the total accommodation is chargeable unless the owner is able to reallocate the lodge for these dates. Please note deposits are non refundable .
The owners strongly recommends that all guests have appropriate travel insurance to cover cancellation charges as they do not accept liability for human error or a change of circumstances beyond the guest’s control. Examples include - but are not exclusive to -weather, transportation problems, illness or bereavement.
5. Services
Hungry Robin Lodge is a self-catered accommodation (holiday rental), defined as room only. Breakfast is not provided nor food to prepare breakfast. We are also unable to provide lunch, dinner or packed lunches.
We provide:
Bed linen, towels, wifi, electricity, a welcome pack (containing *milk, tea, sugar and ground coffee, 4 coffee pods, biscuits, jam, butter and *bread) sufficient to make a snack and hot drinks on arrival. *We are unable to cater for gluten free or dairy free diets.
Additional items such as vegetable oil, salt and pepper, a cleaning pack (containing a bin bag, scourer, cloth, washing up liquid and 3 dishwasher tablets), 2 detergent pods for the washing machine, Highland Soap toiletries, hand wash, cleaning solutions/equipment and toilet paper sufficient for a short stay of 3 nights. Longer stays may require guests to purchase their own.
6. Breakages and damage
Guests shall take reasonable and proper care of Hungry Robin Lodge and its furniture, fittings and effects and leave the property and its contents in the same state of repair, condition and order as observed at check in. An inventory of items is checked at the start and end of the stay and missing items may be charged. No charges will be made for minor or reasonable damage when notified in advance of departure.
7. Smoking and vaping
Strictly no smoking in the property and only outside in the designated area. Our woodland location poses an extreme risk of fire. Please no vaping in the house. If any evidence of smoking is found in the house or if cigar/cigarette ends are left outside then a £500 fine will be applicable and guests will be asked to leave forfeiting the right to a refund for the remainder of their stay.
8. Liability
The owners accept no liability for any death, personal injury, loss or damage of guest’s personal property whilst staying at Hungry Robin Lodge. The use of the property and its contents is entirely at guest’s own risk. The owners recommend you are adequately covered by travel insurance for your holiday.
9. Right of entry
We reserve the right of entry to the property at any reasonable time for maintenance, repairs or inspection. Guests would be notified in advance of this occurrence.
10. Third Party Bookings (Agents)
Agents or third parties must book online and pay a non refundable 25% deposit to confirm the reservation. We are unable to invoice and do not accept BACS/IBAN transfers. The agent will receive a notification for the balance amount 6 weeks prior to client arrival.
Contact information in the form of an email or telephone number is required for the client 28 days before arrival. This is exclusively for the communication of important information relating to the client’s stay. In the event of damage to the property by clients, the liability will lie with the booker to help obtain a satisfactory resolution.
11. Property use
The property is for short term holiday use only. Parties, events or commercial activities are not permitted.
The property must not be used for any unlawful or immoral purpose.
12. Noise
Guests must respect the quiet environment of the property and its surroundings, including complying with any local noise regulations.
13. Complaints
If there are any concerns during your stay, please notify the owner immediately and every effort will be made to resolve the issue promptly.
14. Data Storage and Protection
The owners ensure that all credit card data is held securely and complies with PCI legislation. This is administered by Freetobook and held securely via their server which complies with GDPR (May 2018).
Card information may only be accessed in respect of cancellation charges and charges relating to damages, smoking penalties as already referenced. Under no circumstances will the owners sell guest information to third parties or use their information for anything other than administering the booking. Please see our privacy and cookies for further information.